Seyedhesamodin Mahdinejadsabet

Summary

Results-driven and highly motivated IT professional with over 6 years of practical experience in providing comprehensive IT support. Specializing in troubleshooting network technical problems, performing maintenance, and executing fixes for diverse hardware systems, while ensuring optimal system functionality. Proficient in implementing software updates to enhance operational efficiency.

Experiences

Technical Support Specialist, Electronic Karan Co (Nov 2020 – Apr 2024)

• Created support service tickets and used web-based ticketing systems to track and deliver support services.
• Provided comprehensive hardware and software support to resolve client issues.
• Improved product recommendations, resulting in increased sales and customer satisfaction.
• Troubleshot tier I technical issues for 25-30 customers daily, promptly diagnosing problems.

Computer Technical Specialist, Iran Nara Co (Mar 2017 - Oct 2020)

• Installed, serviced, and upgraded over 3000 Windows computers.
• Resolved computer-related issues on ATMs, minimizing downtime and maximizing customer satisfaction.

Education

• Monash University Malaysia, Master's degree (Business Information Systems) - Currently studying
• Azad University, Bachelor of Engineering (Computer Software Engineering), Jul 2023

Certifications

• Google IT Support Professional Certificate, Coursera, Dec 2023
• Cisco CCNA v3, IT Masters (CSU), Jun 2023

Skills & Abilities

• Time Management
• Technical Knowledge
• Customer Service
• Adaptability

Personal Projects

• Tamirkarsalam - Online Repair and Service Request System
• ITWiki - Technology News and Tutorials