Seyedhesamodin Mahdinejadsabet

Summary

Results-driven and highly motivated IT professional with over 6 years of practical experience in providing comprehensive IT support. Specializing in troubleshooting network technical problems, performing maintenance, and executing fixes for diverse hardware systems, while ensuring optimal system functionality.

Proficient in implementing software updates to enhance operational efficiency. Known for being a hard-working and fast learner, adept at multitasking and consistently delivering high-quality work within established timelines. Seeking a challenging position in IT support to leverage my extensive experience, technical expertise, and dedication to contribute to the success of an organization.

Experiences

Technical Support Specialist, Electronic Karan Co, Tehran Nov 2020 – Apr 2024

• Create support service tickets and used web-based ticketing systems to track and deliver support services
• Provide comprehensive hardware and software support to resolve client issues
• Improve product recommendations, resulting in increased sales and customer satisfaction
• Troubleshoot tier I technical issues for 25-30 customers daily, promptly diagnosing problems and identifying effective solutions
• Troubleshoot and fix systems, ensuring optimal functionality and security
• Collaborate with product development team to provide feedback and suggestions for product improvement based on customer feedback and common technical issues

Computer Technical Specialist, Iran Nara Co, Tehran Mar 2017 - Oct 2020

• Installed, serviced, and upgraded over 3000 Windows computers, ensuring optimal performance and functionality
• Identified and resolved computer-related issues on ATMs, minimizing downtime and maximizing customer satisfaction
• Organized and updated technical documents, ensuring accurate and up-to-date information for reference and troubleshooting
• Assisted junior technicians in their preparation by providing guidance and support in identifying and troubleshooting computer issues
• Developed new solution models for maintaining services infrastructure, improving efficiency and effectiveness in managing IT systems

Education

• Monash University Malaysia, Master's degree (Business Information Systems) - currently studying
• Azad University of Tehran, Bachelor of Engineering (Computer Software Engineering), Jul 2023
• University of Guilan, Associate's degree (Computer Engineering), Jul 2014

Certifications

• Google IT Support Professional Certificate, Coursera, Dec 2023
• English for IT 1, Cisco, Dec 2023
• Network Technician Career Path, Cisco, Nov 2023
• Cisco CCNA v3, IT Masters (CSU), Jun 2023
• PTE Academic Exam Overall Score 59, Pearson PTE, Apr 2023
• Computer Network Fundamentals, IT Masters (CSU), Mar 2023
• IT Career Fundamentals, IT Masters (CSU), Mar 2021

Skills & Abilities

• Time Management
• Technical Knowledge
• Documentation and Reporting
• Teamwork and Collaboration
• Customer Service
• Ticket Management
• Adaptability
• Troubleshooting
• WordPress developing
• Continuous Learning
• Problem Solving

Personal Projects

Tamirkarsalam Jul 2018 - Feb 2023

Online Repair and Service Request System

• Developed and maintained the blog part of the platform site.
• Created and optimized SEO content.
• Performed regular updates and security maintenance.
• Enhanced user engagement features.

ITWiki Oct 2014 - Jan 2019

Technology News and Tutorials

• Built and maintained the WordPress site.
• Managed and authored content.
• Applied SEO best practices.
• Conducted site audits and optimizations.

Reference

References available upon request